Find Answers to Your Travel Queries: Contento Tours FAQs – Your Key to a Seamless Journey
General Questions
Are the tour packages customizable?
Yes, we understand that every traveler has unique preferences and requirements. Therefore, we offer the flexibility to customize our tour packages to suit your needs. Whether you want to add extra activities, modify the duration of the tour, or include specific destinations, our team can work with you to create a tailor-made itinerary.
What is not included in the tour packages?
Expenses such as meals (unless specified), personal expenses, additional activities or excursions not mentioned in the itinerary, and travel insurance are generally not included in the tour packages. However, we can assist you in arranging these services as per your preferences and budget.
What is included in the tour packages?
Our tour packages typically include accommodation, transportation, guided tours, and entrance fees to attractions mentioned in the itinerary. The specifics of what is included can vary depending on the package. Please refer to the detailed inclusions provided on the tour package pages or contact our customer service team for clarification.
What is the cancellation policy?
Our cancellation policy may vary depending on the tour package and specific terms and conditions. We recommend reviewing the cancellation policy mentioned during the booking process or contacting our customer service team for detailed information regarding cancellations and applicable fees.
Car & Driver Questions
What if I need assistance or have an emergency during the rental period?
Our drivers are trained to handle various situations and provide assistance when needed. In case of emergencies or if you require any kind of support during your rental period, you can rely on our drivers to assist you promptly. Additionally, our 24/7 customer support is available to address any urgent matters or provide guidance.
Are the drivers experienced and knowledgeable about the destinations?
Absolutely! Our drivers are experienced professionals who have extensive knowledge of the local roads, attractions, and destinations. They are trained to provide excellent customer service and are well-versed in the nuances of navigating Sri Lanka. You can rely on them to make your journey safe, comfortable, and informative.
What are the working hours of the drivers?
Our drivers are available to serve you throughout the day. However, for longer journeys or multi-day rentals, it is customary to allow the driver adequate rest periods. We recommend discussing the working hours and rest breaks with our customer service team to ensure a mutually beneficial arrangement.
Can I customize my itinerary with a driver?
Yes! Renting a car with a driver provides you with the flexibility to customize your itinerary. You can discuss your desired destinations, sightseeing spots, and preferred routes with the driver. They will work closely with you to create a personalized experience that aligns with your interests and preferences.
How can I communicate with the driver if there is a language barrier?
Our drivers are proficient in English, allowing for clear communication with most international travelers. However, if you have any specific language preferences or requirements, please let us know during the booking process, and we will do our best to accommodate your needs.
Do I have to hire a car with a driver?
Renting a car with a driver is an optional service we offer for your convenience. If you prefer a hassle-free travel experience or would like the expertise of a local driver, renting a car with a driver can enhance your journey and ensure a smoother trip.
At Contento, our top priority is providing you with exceptional customer service and personalized travel experiences. We understand that every traveler is unique. Let us help you create unforgettable memories that last a lifetime.
